At Azzopardi Finance, we strive to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns, we are also able to improve on our personalised service.

​

We know there are times where you may wish to compliment us on the service we have provided, and other times when you may wish to advise us on not meeting your expectations.

​

COMPLIMENTS
 

We are always thrilled to know that we have exceeded your expectations in making your experience a pleasant and successful one.

If our team has provided you with exceptional service, please let us know by using the details provided or by leaving us a Google Review here: https://g.page/r/CQ4RQkptlPMXEAI/review

​

CONCERNS
 

If, for any reason you do not feel that you have received the highest level of service from us, we likewise encourage you to share this with us so we can endeavour to work on those areas of concern. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to addressed quickly and fairly.

​

If you choose to contact us my email, please make sure you provide as much detail as possible about your complaint or concerns.

​

NEED AN UPDATE ON YOUR COMPLAINT?
 

If you have lodged a complaint with us, you can contact us at any time to ask for an update of its’ status. Contact us through via our support email: support@azzopardifinance.com.au and please be sure to refer to your earlier communication so that we can respond effectively.

​

RESOLUTION
 

We will endeavour to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare even we are still investigating your complaint after 45 days, we will write to explain why and to let you know when we expect to have completed our investigation.

​

When we have completed our investigation, we will write you let you know the outcome and the reasons for our decision.

​

TAKING IT FURTHER
 

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority (AFCA). You can contact AFCA at:

Phone: 1800 931 678 (local call cost)
Australian Financial Complaints Authority
GPO Box 3
Melbourne Vic 3001
‍www.afca.org.au